In today's on-line communities human moderators are required. Even the best designed games such as World of Warcraft still benefit from having real people on-line to not only remove a certain undesirable element but also to hold the hand of new players who can feel overwhelmed by the size of a product designed to keep a players attention for many months even years.
I spent some time today interviewing potential guides who will act as both moderators and greeters in Saga. There is still much to do. I need to fill the private guide forums with instructions and guidance on how these volunteers can best assist us in welcoming new players and how to handle potentially explosive situations with white gloves so as to avoid indiscriminate banning of our customers. I want my guides to have every tool possible to assist them in their task, and fortunately I am getting great support from the producers who have allocated resources to allow my designs to be implemented.
The day ended unusually early. The executive producer for this studio is also a film producer and invited the staff to attend the local premier of his latest film Moving McAllister. On the way to the film I experienced Utah traffic. Two miles of bumper to bumper traffic, moving past an accident on the side of the road with a 65 MPH prayer for the well being of the victims. This is contradictory to east coast traffic where motorists feel it is vital to slow down before using God and Jesus in a slightly different context.
This is a fudge display from one out of over 20 different restaurants serving the largest in terms of gross income theaters in America. I am told the reason for this is Mormons don't drink or smoke or even do drugs to relax, so going to the movies is a more common form of entertainment.
Thursday, September 13, 2007
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