These days when a good portion of the world lives online, you would think business's have "figured it out". Unfortunately I am still encountering absurd business practices.
I celebrated my 29th birthday last week and unlike every year past, this time the choice of gifts was simple for my sister. I could really use a nice digital camera, which should have been easy to research, locate, purchase and deliver with a few keystrokes sitting at the kitchen table.
This morning I received a call from the company selling the camera to inform me that they could not ship the camera to the address provided unless it was added as a secondary billing address to the credit card used. WTF
You may as well put a huge header on your billing page. FOR PERSONAL USE ONLY, NO GIFTS ALLOWED. These days when half of the spam in my inbox is from companies suggesting I send Viagra to my dad for fathers day you would think gifts to people other than yourself would be encouraged. At the very least, don't allow the shipping and billing address to differ and waste my time.
As long as they took the time to make a phone call you would think the obvious course of action would have been to call the credit card company and ask for verification of purchase. Maybe I'm just a genius who should be making millions consulting to such companies, then again, maybe not.
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Oof!! The idiocy. I actually tried calling the establishment as well as emailing and got nowhere, -"This is how we do it", they said. so I decided to share my pleasant experience on CNET where we originally attempted to purchase the gift in hopes of alerting other innocent gift shoppers. In any case, I re-ordered with a different company who, from the minute the submit button was pressed to confirm the order, sent me a confirmation email and actually called me (live person and literally 5 minutes later) to confirm the order and tell me that the gift will be delivered to you no later than this Friday. Now that is service!! Boycott Butterfly Photo!!
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